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Terms and conditions

Terms and conditions


1. Introduction

Welcome to “Tonepick.” By accessing and using this website, you agree to comply with and be subject to these terms and conditions of use. If you do not agree with any part of these terms, please do not use our website.

2. Company Information

Our online store,, is operated by AENormasteel lda, NIF:515730246  headquartered in Urbanização Santa Clara, Lote 121, R/C C, Parceiros 2400-019 Leiria, hereinafter referred to as “we” or “the Company.” We are a registered company in Portugal and comply with all local applicable laws.

3. Products and Services

3.1. Product Descriptions: We strive to provide accurate descriptions of our products, including guitar picks. However, we do not guarantee error-free descriptions or that products will always be available. We reserve the right to change product information at any time.

3.2. Prices: Product prices are in euros (€) and include the applicable value-added tax (VAT). We reserve the right to change prices at any time, but changes will not affect confirmed orders.

4. Payment and Delivery

4.1. Payment: We accept various forms of payment, including credit cards and bank transfers. All transactions are secure and protected.

4.2. Delivery: We will make every effort to ensure timely product delivery. The delivery timeframe may vary based on location and product availability. Shipping costs are provided during the purchase process.

5. Returns and Refunds

5.1. Returns: We accept returns of unused and undamaged products within 30 days from the date of receipt. Return shipping costs are the responsibility of the customer unless the product is defective.

5.2. Refunds: After inspecting the returned product, we will arrange for a full refund, excluding the original shipping costs. The refund will be processed using the original payment method.

6. Intellectual Property

All content on this website, including text, images, logos, and other elements, is protected by copyright and other intellectual property rights. You agree not to reproduce, distribute, or use any content without our written permission.

7. Privacy Policy

Our privacy policy outlines how we collect, use, and protect your personal information. By using this website, you agree to our privacy policy.

8. Applicable Law and Jurisdiction

These terms and conditions are governed by the laws of Portugal. In case of a dispute, the competent court will be [the competent court in your region].

These are sample terms and conditions. Be sure to customize them according to the specific needs of your online store “Tonepick” and the applicable laws in Portugal. Additionally, it’s important to review and update your terms and conditions regularly to reflect any changes in your business or legal regulations. If you have any further questions or need additional assistance, please don’t hesitate to ask.